Taylor-Made sought after a consulting firm to assist them in reengineering their business processes for internal operational support through an IT perspective. In response, implemented two software products to the 3500+ San Diego office: Tivoli IT Director and Peregrine's infracenter for workgroups, each adding productivity and efficiency to the massive corporation.

Peregrine's infracenter for workgroups is a customized help desk package providing asset management. One important tool it provides is managing workflows, allowing many business processes and applications to be automated. In turn, it creates a tracking and process improvement tool that can be a powerful resource in determining what is working efficiently in terms of the departments, the employees and the software/hardware and what components need work. Implementation of the software boosts productivity while reducing internal operating costs.

An equally important service performed was web enabling their help desk package. This allowed all worldwide offices, satellite offices, sales reps, field personnel and executives of Taylor-Made the ability to access an Internet connection and submit a work request for help. The request is then processed and administrated the same way as if the person was actually in the office. This tool reduces calls to the help desk and then, in turn, reduces the number of people needed to answer these calls. Web enabling their business processes increased efficiency while decreasing overhead.

Networld Solutions was also responsible for the assessment, planning and execution of Tivoli IT Director. Tivoli provides desktop management services from a remote location for tasks such as software distribution and virus scans. These customized upgrades to the network and desktops generated a higher level of productivity locally and nationally.